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Angry help - 11-16-2010, 03:34 PM

here is my problem whenever I try to go on my dell computer it asks for a password. My keyboard works fine. It is during start-up and it is just a black screen with it saying "pleas type password" and I can't.




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Default 11-16-2010, 03:43 PM

Try redownloading the client.

Or using the webclient? Either of this should work.

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Default 11-16-2010, 03:52 PM

no it is a computer not the client.




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Default 11-16-2010, 04:50 PM

Hmm.. Wish I had a picture to see. Well, it seems like it could be a BIOS (Basic Input Output System) problem; setting a password inside the BIOS can make this happen. Has anyone been on your PC lately besides you? Have you changed anything around at all?




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Default 11-17-2010, 01:57 PM

No it has just been me on my computer. No actually I have'nt changed anything around.




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Default 11-17-2010, 02:31 PM

Seems like something was changed so that you have to log into your BIOS when you start up. Which is strange.

Are you pressing the key on accident while it starts up?


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Default 11-17-2010, 02:58 PM

No, I try to enter it push the pass and nothing comes up.




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Default 11-17-2010, 05:32 PM

Do me a favor and follow these steps correctly:

1. Restart or start up your PC.
2. Right when you see the Dell logo, press the F2 key a couple times; maybe 2 or 3. I usually do 10 or 15 but that's just me..
3. Press the down arrow key until you see "System Security" and press the "Enter" key.
4. Search for anything with "password" there and press the "Enter" key.
5. Set a new password.
6. You should be done. If there is anything that you see that I did not mention, please tell me. If this doesn't work, and it is truly a BIOS problem, you'll have to revert to something more troublesome that isn't even within your league of knowledge. It'll consist of opening your PC and taking out the CMOS battery for a while and then putting it back in but I'm sure you wouldn't want to do that because you'll probably be lost..

Well, tell me the output from all this; and remember, if I missed anything or anything strange/unusual comes up, please tell me.




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Default 11-19-2010, 02:23 AM

I know this problem, and there is a possible way to fix it if backdoor passwords don't work.

(FYI just try to find out the model of your computer and try to find the backdoor password.)

Now, if that doesn't work the next method is simple, and yes that's your BIOS password.

Step One, if it's a Laptop, remove the screws holding the keyboard in, CAREFULLY and Slowly slide the keyboard towards the monitor and pull it up, next you should see some wires connecting the keyboard to guts of the computer, attempt to unplug those from the inside without damaging it, if you can't put the keyboard back in and don't attempt to remove it. If you can manage to, then proceed to the next step.

Next your going to want to set the keyboard aside and look inside the computer, you should see a flat round battery, like a watch battery, but larger
thats what the battery should look like. http://bwindia.net/bwfiles/images/CMOS%20Battery.jpg Now, once you've located the battery simply remove it, carefully, and put it back in after about 2 minutes.

Now if you can't reach the CMOS Battery just by removing the keyboard, then I suggest having someone with computer repair experience look at it for you, as laptops have allot of wires that are connected to the body of the laptop itself allot of times.

And if it's not a laptop, simple remove the screws to the Tower of the desktop that keeps the case on, and remove it, you should see your RAM (Long thin rectangle chips, DO NOT Touch those), now, once you see the RAM Chips, look around them and you should find the CMOS Battery, which once again looks like this http://bwindia.net/bwfiles/images/CMOS%20Battery.jpg

Now, just take it out, and put it back in 1-2 minutes later, and it should be fine.

Sources: I'm a Computer Tech.

And @Rodrigues actually doing the CMOS Battery isn't that complicated, it literally is just a simple battery that you can get from a CVS, or Wal-Mart or whatever.. You could've just given a simple explanation on it rather then flaming him with - "If this doesn't work, and it is truly a BIOS problem, you'll have to revert to something more troublesome that isn't even within your league of knowledge. It'll consist of opening your PC and taking out the CMOS battery for a while and then putting it back in but I'm sure you wouldn't want to do that because you'll probably be lost..", even though you did try to help regardless.


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Last edited by ForTheLulz; 11-19-2010 at 02:32 AM.
  
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